“We thought we would have to re-record, but you again came to our rescue” - BBC Although highly fault tolerant, RAID configured storage can fail due to component failure (including hard drives and controller cards), operating and application corruption, but most commonly, simple user error, leaving the data unaccessable. RAID's are extremely complex and data configurations numerous - such as striped, volume, spanned etc. Manufacturers also add complexity with unique configurations. Successful RAID recoveries rely on pattern recognitions and understanding the array configuration, the file system on the array, what the problem is and why the array failed in the first place. Our engineers are dedicated RAID specialists, with unique knowledge and experience and are always available to talk you through the problem free of charge. We offer same day collection free of charge and our service includes a free analysis and engineering report within 2 hours of receipt - detailing the failure, likely causes and costs to recover your data. We have a 95% recovery rate and our service takes as little as 24 hours for the emergency service and on average 2 to 3 working days for a list of recoverable files.